Policies
Deposit
All deposits and idea submissions are non-refundable – no exceptions
Rescheduling
You are allowed to reschedule ONCE on one deposit. If you reschedule more than once there will be a $50 fee the day of your new appointment or your appointment will be cancelled (whichever the client chooses). Please notify us of any emergencies so we can take care of your appointment accordingly. (This does not include reschedules made by the Always April Studio.)
All reschedules need to happen by the time we contact you about confirming your appointment (7 – day notice). We have pre-care guidelines and in order to fill your time slot we have to give time for the next client to follow the pre-care guidelines as well.
Cancellations
If you CANCEL your appointment your deposit will NOT be refunded as all deposits are non-refundable.
Cancellations need to be made 24-hours prior to your appointment time. Any cancellations made after the 24 – hour window will be charged 25% of the remaining balance to the card on file.
No Call No Shows
If you do not show up and do not contact us, you will be charged 25% of the remaining balance to the card on file. In order to rebook with us you will need to contact us via phone or email Your deposit will be doubled to insure you are serious about this appointment.
Wait List:
Please join mailing list (coming soon) to see when spaces become available and check Instagram
SHIPPING:
All items will be shipped every other Friday. If and order is made after 12 pm on Friday it will be shipped the following Friday
If I am away for a show I will ship you item as soon as I return! Please check my IG /email before you purchase if you need your item in a rush.
I package everything with love and care to make sure that your item arrives safely to it’s new home.
I use USPS for all orders (domestic and international). Some items may require priority shipping due to size or weight, and you will be charged accordingly on the listing.
If you wish to upgrade your shipping (to Priority or Express), I will do so for an added fee, please contact me PRIOR to paying for this upgrade.
RETURN POLICY
I am not responsible for lost or damaged items while in transit.
I understand how disappointing it can be for an item to be damaged or lost in transit. PLEASE contact me if this happens and we will discuss further actions.